Leistung
4.1/5
- ≤3hDurchschnittliche Antwortzeit
- 100.0%Rate für pünktliche Lieferungen
- -{0} Bestellungen
Anpassung nach Design
Anpassung nach Proben
Inspektion des Fertigprodukts
QS/QC-Prüfer (1)
FCC
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Unternehmensbewertungen (41)
Entreprise sérieux , qualités produit parfait
We have been working 2-years with this company all through COVID. The representative, Elena Fang, at first said she is going on Maternity leave, introduce us to her manager and a colleague via WhatsApp. Throughout this progress we created a bag/luggage customize print collection. We were suppose to start with mass production this year. The new manager David Xie said they cannot honor the quantity quoted, From 200, they now want 500 quantity for each style, T/T payments ONLY with NO TRADE ASSURANCE.
When we request our prototypes we've developed, mold, and patterns sent to another company they say they cannot find them. Yet each time they assure us if we order 500, T/T, No Trade Assurance they will be able to create the bags. They have now send us pictures of the original bags we sent them 2-years ago they say they cannot find the prototypes we've paid thousands of dollars to create This company's Trade Assurance logo should be revoked and off Alibaba for fraud business practices.
Antwort des Lieferanten:
Dear customer,
Thank you very much for taking the time to give us feedback. Very apologize to let you have the unsatisfactory experience. We are always customer-centric and go all out to provide the best quality services and products. Our company attach great importance to your feedback and have severely criticized and punished the relevant staff. We are very sorry that we cannot reach an agreement to continue this project, but we are very happy for you to learn that there is a new supplier who will help you continue to progress the project. We have sent all the samples and materials we have to the designated address in accordance with your requirements. Hopefully your new supplier will help you continue to complete your project.
We will continue to strive to improve for the better. Really apologize to you again for the inconvenience brought to you.
24 Apr 2024
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